Customer Care & Shipments Specialist

XPO; Asheville (NC); Presencial; USD 24.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life insurance

Disability insurance

PTO 13 days

Paid holidays

401(k) match

Education assistance

Descripción de la vacante

XPO is seeking a Customer Service Representative in the United States. The role involves handling customer inquiries, billing questions, and shipment documentation on a variety of shifts. You’ll work on tariffs, rate quotes, and data entry while supporting on-time delivery and customer satisfaction.

Benefits include health and life insurance, PTO, holidays, 401(k) matching, and education assistance. This on-site position requires strong communication skills and the ability to navigate a

Formación

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.
• Excellent verbal and written communication skills.

Responsabilidades

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Conocimientos

Customer service

Typing

10-key

MS Office

Descripción del empleo

XPO is seeking a Customer Service Representative in the United States. The role involves handling customer inquiries, billing questions, and shipment documentation on a variety of shifts. You’ll work on tariffs, rate quotes, and data entry while supporting on-time delivery and customer satisfaction.

Benefits include health and life insurance, PTO, holidays, 401(k) matching, and education assistance. This on-site position requires strong communication skills and the ability to navigate a