Full-Time Customer Service & Billing Specialist

XPO Logistics, Inc.; Albuquerque (NM); Sur place; USD 24 000 - 35 000; Plein temps

Avantages offerts par ce poste

Health insurance on day one

Life and disability insurance

PTO 13 days first year

9 paid company holidays

401(k) with company match

Education assistance

Résumé du poste

XPO Logistics, Inc. in Albuquerque, NM is seeking a Customer Service Representative to handle shipments, customer inquiries, billing and clerical tasks on a full-time basis.

You will work a variety of shifts, including days, evenings, nights and weekends, to ensure smooth operations and customer satisfaction. The role requires 2 years of customer service experience, with strong computer, typing and 10-key skills, and proficiency in Microsoft Office.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.
• Excellent verbal and written communication skills.

Responsabilités

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Connaissances

Customer service experience

Typing

10-key

Computer skills

Outils

Microsoft Office

Description du poste

XPO Logistics, Inc. in Albuquerque, NM is seeking a Customer Service Representative to handle shipments, customer inquiries, billing and clerical tasks on a full-time basis.

You will work a variety of shifts, including days, evenings, nights and weekends, to ensure smooth operations and customer satisfaction. The role requires 2 years of customer service experience, with strong computer, typing and 10-key skills, and proficiency in Microsoft Office.