Customer Support & Billing Specialist — Full-Time

XPO Logistics, Inc.; Asheville (NC); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance on day one

PTO 13 days first year

9 paid holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. is seeking a Customer Service Representative in Asheville, NC for a full-time role. You’ll manage shipments, assist customers with inquiries, and resolve documentation issues on a day-to-day basis.

This position requires adaptability to a variety of shifts, including days, evenings, nights and weekends. The company offers comprehensive benefits starting day one, including health coverage and 401(k) matching, with additional perks such as PTO and holidays.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing

10-key

Tools

Microsoft Office

Job description

XPO Logistics, Inc. is seeking a Customer Service Representative in Asheville, NC for a full-time role. You’ll manage shipments, assist customers with inquiries, and resolve documentation issues on a day-to-day basis.

This position requires adaptability to a variety of shifts, including days, evenings, nights and weekends. The company offers comprehensive benefits starting day one, including health coverage and 401(k) matching, with additional perks such as PTO and holidays.