Customer Service & Billing Specialist

XPO; Wichita (KS); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance on day one

Life insurance

Disability insurance

PTO 13 days first year

9 company holidays

401(k) with company match

Education assistance

Job summary

XPO is seeking a Customer Service Representative in Wichita, KS to support shipments, pricing and billing inquiries. You will handle documentation, resolve issues, and assist customers with rate quotes and tracing shipments.

The role offers full health benefits on day one, life and disability coverage, PTO, holidays and a 401(k) match. Excellent communication, strong computer skills, and the ability to work varied shifts are essential.

Qualifications

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Skills

Customer service experience

Typing

10-key skills

Microsoft Office

Flexible shifts

Job description

XPO is seeking a Customer Service Representative in Wichita, KS to support shipments, pricing and billing inquiries. You will handle documentation, resolve issues, and assist customers with rate quotes and tracing shipments.

The role offers full health benefits on day one, life and disability coverage, PTO, holidays and a 401(k) match. Excellent communication, strong computer skills, and the ability to work varied shifts are essential.