Shipments & Billing CSR — Flexible Shifts, $22.67/hr

XPO; Wilkes-Barre (Luzerne County); Vor Ort; USD 26.000 - 37.000; Vollzeit

Benefits dieser Stelle

Benefits for 30+ hours/week

Zusammenfassung

XPO is seeking a Customer Service Representative in Wilkes-Barre, PA. The role involves handling customer inquiries, billing questions, and shipment tracing, while maintaining accuracy on documentation and tariffs.

You will work on a loading dock environment and support a fast-paced logistics operation. Qualified candidates have at least 2 years of customer service experience, strong computer and MS Office skills, and the ability to work varied shifts, including days, evenings, nights, and

Qualifikationen

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Aufgaben

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Kenntnisse

Customer service experience

Typing

10-key

Computer skills

Shift flexibility

Verbal communication

Written communication

Tools

Microsoft Office

Jobbeschreibung

XPO is seeking a Customer Service Representative in Wilkes-Barre, PA. The role involves handling customer inquiries, billing questions, and shipment tracing, while maintaining accuracy on documentation and tariffs.

You will work on a loading dock environment and support a fast-paced logistics operation. Qualified candidates have at least 2 years of customer service experience, strong computer and MS Office skills, and the ability to work varied shifts, including days, evenings, nights, and