Logistics Customer Support & Billing Specialist

XPO Logistics, Inc.; Stoughton (WI); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

Benefits for 30+ hrs

Job summary

XPO Logistics, Inc. is hiring a Customer Service Representative in Wisconsin. The role supports shipment documentation, billing inquiries and customer service tasks on a dock-side environment with shifts including days, evenings, nights, and weekends.

Training and growth opportunities are available within a global logistics network. The position offers a starting pay of $22.67 per hour with benefits eligibility for those scheduled to work 30 hours or more per week.

Qualifications

• Minimum 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery.

Skills

Customer service

Typing

10-key

MS Office

Tools

Microsoft Office

Job description

XPO Logistics, Inc. is hiring a Customer Service Representative in Wisconsin. The role supports shipment documentation, billing inquiries and customer service tasks on a dock-side environment with shifts including days, evenings, nights, and weekends.

Training and growth opportunities are available within a global logistics network. The position offers a starting pay of $22.67 per hour with benefits eligibility for those scheduled to work 30 hours or more per week.