Shipping CSR - Flexible Shifts, $22+/hr

XPO Logistics, Inc.; Central City (KY); On-site; USD 25,000 - 36,000; Full time

Job summary

XPO Logistics, Inc. is seeking a Customer Service Representative to support our courier operations. You’ll handle shipment billing, price checks and customer inquiries, ensuring accuracy in tariffs and documentation while delivering responsive support on a daily basis.

On-site on loading docks, you’ll interact with internal teams and customers, resolve issues promptly and perform clerical tasks to keep processes moving smoothly. Strong communication and Excel familiarity are valued.

Qualifications

• Minimum 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short, and damaged freight and related documentation for customer resolution
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

Skills

Customer service experience

Typing & 10-key skills

Microsoft Office

Flexible shifts

Tools

Microsoft Office

Job description

XPO Logistics, Inc. is seeking a Customer Service Representative to support our courier operations. You’ll handle shipment billing, price checks and customer inquiries, ensuring accuracy in tariffs and documentation while delivering responsive support on a daily basis.

On-site on loading docks, you’ll interact with internal teams and customers, resolve issues promptly and perform clerical tasks to keep processes moving smoothly. Strong communication and Excel familiarity are valued.