Customer Service Rep — Flexible Shifts, $22.10/hr + Benefits

XPO Logistics, Inc.; Pittsburgh (Allegheny County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance day one

Life and disability insurance

PTO 13 days first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. in Pittsburgh, PA is hiring a Customer Service Representative to support shipments and billing on a fast-paced logistics team.

You will handle inquiries, quote rates, resolve documentation issues, and process shipments while maintaining accuracy and friendly service.

The role offers full health benefits from day one, PTO, holidays, and a 401(k) match, with shifts including days, evenings, nights and weekends.

Qualifications

• 2 years of customer service experience
• Excellent verbal and written communication skills (preferred)
• Strong computer, typing and 10-key skills; experience with Microsoft Office

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

Skills

Customer service

Typing

10-key

Tools

Microsoft Office

Job description

XPO Logistics, Inc. in Pittsburgh, PA is hiring a Customer Service Representative to support shipments and billing on a fast-paced logistics team.

You will handle inquiries, quote rates, resolve documentation issues, and process shipments while maintaining accuracy and friendly service.

The role offers full health benefits from day one, PTO, holidays, and a 401(k) match, with shifts including days, evenings, nights and weekends.