Shipment Tracking Specialist I

AIT Worldwide Logistics, INC.; Itasca (IL); On-site; USD 43,000 - 61,000; Full time

Benefits offered by this job

Medical Insurance

Dental Plan

Vision Plan

401(k) Plan

Tuition Reimbursement

Paid Parental Leave

Job summary

AIT Worldwide Logistics seeks a Domestic Customer Tracking Agent I to track and trace shipments, update statuses, and communicate with field offices and carrier networks. You will troubleshoot disruptions and ensure accurate data entry of costs, while handling inquiries via calls and emails.

Ideal candidates have 1+ year in customer service or tracking in freight forwarding, basic PC skills, and knowledge of U.S. geography.

Qualifications

• Associates degree in Business, Logistics or Supply Chain preferred.
• Minimum 1 year Customer Service or Tracking experience in a freight forwarding environment.
• AS400 experience is a plus.
• Knowledge of U.S. geography and airport codes is a plus.
• MS Office proficiency and basic PC skills.

Responsibilities

• Track and trace shipments to ensure proper movement and delivery.
• Update shipments with current status and comprehensive notes.
• Communicate daily with field offices and agent/carrier networks.
• Troubleshoot and resolve service disruptions.
• Answer department phones and emails; build relationships.

Skills

Team Player

Strong Work Ethic

Growth Mindset

Customer Service

Education

High School/GED

Associates degree in Business, Logistics or Supply Chain

Tools

AS400

MS Office

Job description

AIT Worldwide Logistics seeks a Domestic Customer Tracking Agent I to track and trace shipments, update statuses, and communicate with field offices and carrier networks. You will troubleshoot disruptions and ensure accurate data entry of costs, while handling inquiries via calls and emails.

Ideal candidates have 1+ year in customer service or tracking in freight forwarding, basic PC skills, and knowledge of U.S. geography.