Global Tracking Specialist - Domestic Shipments

AIT Worldwide Logistics, Inc.; Palatine (IL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) & Tuition Reimbursement

Job summary

AIT Worldwide Logistics, Inc. is seeking a Domestic Customer Tracking Agent I to join our team. You will track and trace shipments, update statuses with detailed notes, and communicate with field offices and networks to maintain on-time performance.

The role emphasizes teamwork, a strong work ethic, and a growth mindset. Prior experience in freight forwarding and AS400/MS Office skills are valuable assets. This is an on-site position in Palatine, IL.

Qualifications

• High School/GED is required or equivalent, associates degree preferred.
• Experience in customer service or tracking in freight forwarding is beneficial.
• Knowledge of U.S. geography and airport codes a plus.
• Ability to prioritize and manage time effectively.
• Detail-oriented with strong analytical and organizational skills.

Responsibilities

• Track and trace shipments to ensure proper movement and delivery.
• Update shipments with current status and comprehensive notes.
• Communicate daily with field offices and carrier networks to ensure on-time performance.
• Troubleshoot and resolve service disruptions.
• Maintain familiarity with conditions requiring special services and accurately enter data costs.
• Answer departmental phone lines and emails.
• Foster trusting relationships with agent/carrier networks.

Skills

Team player

Growth mindset

Customer service

Strong work ethic

Geography knowledge

MS Office

AS400

Education

High School/GED

Associates degree in Business/Logistics or Supply Chain

Tools

AS400

MS Office

Job description

AIT Worldwide Logistics, Inc. is seeking a Domestic Customer Tracking Agent I to join our team. You will track and trace shipments, update statuses with detailed notes, and communicate with field offices and networks to maintain on-time performance.

The role emphasizes teamwork, a strong work ethic, and a growth mindset. Prior experience in freight forwarding and AS400/MS Office skills are valuable assets. This is an on-site position in Palatine, IL.