Logistics Customer Operations Specialist

RXO Inc.; Chicago (IL); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Paid time off includes holidays and 2+

401(k) with company match

Health and other insurance benefits

Job summary

RXO Inc. is seeking a Representative, Customer Operations to maintain reports, track shipments, and resolve issues, ensuring customers have a positive experience.

You will support Sales with key accounts, enter loads, confirm shipment status, schedule pickups, and monitor shipments from start to finish, providing timely updates to customers and the Sales Manager. Strong communication and detail orientation are essential.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with the capacity to work with minimal supervision.
• Ability to work in a fast-paced environment.
• 1 year of sales or customer service experience.
• 1 year of related experience and/or training in transportation.
• Strong attention to detail and follow-up skills.

Responsibilities

• Support Sales with managing the branch's key accounts.
• Enter loads and confirm notes about the status of shipments.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery and communicate with the customer.
• Handle issues on shipments and share updates with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting.
• Communicate all shipment, billing, or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize the daily workload and monitor report cards.

Skills

Communication skills

Self-motivated

Fast-paced environment

Tools

Transportation Management System (TMS)

Job description

RXO Inc. is seeking a Representative, Customer Operations to maintain reports, track shipments, and resolve issues, ensuring customers have a positive experience.

You will support Sales with key accounts, enter loads, confirm shipment status, schedule pickups, and monitor shipments from start to finish, providing timely updates to customers and the Sales Manager. Strong communication and detail orientation are essential.