Customer Operations Specialist: Shipments & Support

RXO Inc.; Ann Arbor (MI); Hybrid; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401(k) with company match

Pre-tax accounts

Job summary

RXO Inc. is seeking a Customer Operations Representative in Ann Arbor, MI to support sales with key accounts, enter loads, schedule pickups, and track shipments from start to finish.

You will communicate status updates to customers and ensure accurate TMS input for billing and reporting. The ideal candidate will have 1 year of sales or customer service experience, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• 1 year of sales or customer service experience.
• 1 year of related experience and/or training in transportation.
• Strong attention to detail and follow-up skills.
• Excellent verbal and written communication skills.

Responsibilities

• Support Sales by managing the branch’s key accounts.
• Enter loads and confirm notes about the status of shipments.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery and communicate with the customer on the status.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure entries are accurate and complete.
• Communicate shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting.
• Monitor report cards.

Skills

Verbal & written comms

Self-motivation

Adaptability

TMS

Tools

TMS

Job description

RXO Inc. is seeking a Customer Operations Representative in Ann Arbor, MI to support sales with key accounts, enter loads, schedule pickups, and track shipments from start to finish.

You will communicate status updates to customers and ensure accurate TMS input for billing and reporting. The ideal candidate will have 1 year of sales or customer service experience, strong communication skills, and the ability to work in a fast-paced environment.