Customer Operations Specialist - Logistics & Shipments

RXO Inc.

Charlotte (NC)

On-site

USD 38,000 - 52,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental, vision

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program

Career & Leadership Development

Paid time off

Holidays & volunteer days

Job summary

RXO Inc. is seeking a Customer Operations Representative in Charlotte, NC to support sales, enter loads, and track shipments from origin to delivery. You will confirm shipment status, schedule pickups, and communicate updates to customers and internal teams.

The role emphasizes accuracy in TMS data entry, issue resolution, and fast-paced, detail-oriented work supporting cross-functional partners. Ideal candidates have strong verbal and written communication, a self-driven work style, and the

Qualifications

Excellent verbal and written communication skills.
Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment.
Ability to thrive in a fast-paced environment.

Responsibilities

Enter loads and confirm notes about the status of shipments.
Schedule pickup and delivery appointments with warehouses and customers.
Track the status of shipments from inception to delivery and communicate with the customer.
Handle any issues that arise on shipments and share information with the customer.
Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure entries are accurate and complete.
Communicate shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
Prioritize daily workload and focus of accounts, including load entry, tracking and reporting.
Monitor report cards