Shift Supervisor Trainee

CVS Health; Crofton (MD); On-site; USD 23,419 - 35,817; Part time

Benefits offered by this job

Affordable medical plan options

401(k) plan with company matching

Employee stock purchase plan

Wellness screenings and confidential counseling

Tuition assistance and paid time off

Job summary

A leading healthcare company is seeking a Shift Supervisor Trainee in Crofton, Maryland. This entry-level position prepares employees for supervisory roles by engaging them in comprehensive operations and management training. Responsibilities include supervising store crews, assisting customers with inquiries, and maintaining the company's customer service culture. A flexible schedule and strong communication skills are essential. This role has the potential for promotion upon successful training completion.

Qualifications

• Ability to work a flexible schedule, including early mornings and weekends.
• Strong computer skills.
• Ability to communicate effectively with management and staff.

Responsibilities

• Supervise the store’s crew through assigning and directing activities.
• Assist customers with their questions and complaints.
• Promote CVS customer service culture.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Flexible schedule

Education

High School Diploma or equivalent

Job description

Shift Supervisor Trainee - CVS Health

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture. Upon successful completion, trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions.

Essential Functions

• Work effectively with store management and store crews.
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture (greet, offer help, thank).
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer/patient confidentiality.

Required Qualifications

Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.

Preferred Qualifications

• Experience in retail.

Education

High School Diploma or equivalent preferred but not required.

Anticipated Weekly Hours

29 hours

Time Type

Part time

Pay Range

$17.00 - $26.00 per hour

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

EEO / Employment Eligibility Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.