Shift Supervisor Trainee

CVS Health; Pigeon Forge (TN); On-site; USD 22,041 - 31,684; Full time

Benefits offered by this job

Affordable medical plan options

401(k) plan with company matching

Employee stock purchase plan

Wellness screenings and counseling programs

Tuition assistance

Flexible work schedules

Job summary

A leading pharmacy and healthcare company in Pigeon Forge seeks a Shift Supervisor Trainee. This entry-level position prepares candidates for supervisory roles by providing training in operations and management. Responsibilities include supervising staff, addressing customer inquiries, and promoting a positive shopping experience. Ideal candidates should possess strong communication skills and a flexible schedule. Competitive pay ranging from $16.00 to $23.00 per hour, along with extensive benefits.

Qualifications

• Ability to work a flexible schedule including early morning, overnight, and weekend shifts.
• Experience in retail is preferred.

Responsibilities

• Supervise store staff and ensure smooth operations in the absence of a manager.
• Assist customers with their questions and promote CVS customer service culture.
• Maintain customer/patient confidentiality.

Skills

Deductive reasoning ability

Analytical skills

Computer skills

Advanced communication skills

Flexibility in scheduling

Education

High School Diploma or Equivalent

Job description

Position Summary

The Shift Supervisor Trainee role is an entry‑level, short‑term position that prepares an employee to perform a higher‑level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture. Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.
• Work effectively with store management and store crews.
• Effectively communicate information both to and from store management and crews.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture (greet, offer help, and thank).
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.

Preferred Qualifications

• Experience in retail.

Education

High School Diploma or Equivalent preferred but not required.

Anticipated Weekly Hours

40 hours per week.

Time Type

Full time.

Pay Range

$16.00 - $23.00 per hour.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits—investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

We anticipate the application window for this opening will close on: 02/06/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.