Shift Supervisor – Retail Leadership & Patient Experience

Trulieve; York (York County); On-site; USD 20,000 - 29,000; Full time

Job summary

Trulieve in the United States is seeking a Shift Supervisor to support the General Manager by leading store personnel and achieving key performance metrics. The role focuses on efficient daily operations and delivering an exceptional customer experience while ensuring regulatory compliance.

The ideal candidate has prior retail or customer service management experience, strong interpersonal skills, and the ability to handle cash and confidential information in a fast-paced environment.

Qualifications

• High School Diploma required.
• Prior management experience, preferably in retail and/or customer service.
• Must have prior cash handling experience.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices.
• Ability to interact with customers and team members respectfully and politely.

Responsibilities

• Supervise store staff and handle opening/closing procedures
• Maintain brand standards in visual merchandising
• Ensure compliance with state regulations and SOPs
• Coach and train team to meet service standards
• Monitor store inventory
• Resolve patient issues and escalations
• Maintain professional relationships with partners
• Ensure confidentiality and compliance
• Perform other tasks as assigned by management

Skills

Management experience

Cash handling

Interpersonal skills

English communication

Education

High School Diploma

Job description

Trulieve in the United States is seeking a Shift Supervisor to support the General Manager by leading store personnel and achieving key performance metrics. The role focuses on efficient daily operations and delivering an exceptional customer experience while ensuring regulatory compliance.

The ideal candidate has prior retail or customer service management experience, strong interpersonal skills, and the ability to handle cash and confidential information in a fast-paced environment.