Cannabis Retail Shift Lead | Customer Experience

FALL CREEK FARM & NURSERY; Pensacola (FL); On-site; USD 19,000 - 26,000; Full time

Job summary

Trulieve is seeking a Shift Supervisor in Retail to support the General Manager and lead store staff in daily operations. You will help ensure excellent customer service, uphold safety and regulatory standards, and supervise cash handling and merchandising with a focus on performance metrics.

You will coach the team, maintain inventory accuracy, and address patient issues while keeping confidentiality and professional relations with partners and customers.

Qualifications

• High School Diploma required.
• Prior management experience preferred in retail or customer service.
• Must have prior cash handling experience.
• Strong interpersonal skills and ability to maintain confidentiality.
• Able to communicate in conversational English with customers and staff.
• Ability to interact respectfully with customers and team members.

Responsibilities

• Assist the General Manager/Assistant General Manager in leadership and supervision of store personnel.
• Ensure consistent regulatory compliance with state regulations and company SOPs.
• Maintain brand standards in visual merchandising and store presentation.
• Coach and train team to meet service standards and objectives.
• Manage store inventory and handle customer issues or escalations.

Skills

High School Diploma

Management experience

Cash handling

Communication skills

English proficiency

Education

High School Diploma

Job description

Trulieve is seeking a Shift Supervisor in Retail to support the General Manager and lead store staff in daily operations. You will help ensure excellent customer service, uphold safety and regulatory standards, and supervise cash handling and merchandising with a focus on performance metrics.

You will coach the team, maintain inventory accuracy, and address patient issues while keeping confidentiality and professional relations with partners and customers.