Shift Supervisor — Lead Store Operations & Patient Experience

Trulieve; Mesa (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Trulieve is seeking a Shift Supervisor to support the General Manager in leading store operations and staff. You will help drive customer satisfaction, maintain brand standards, and ensure regulatory compliance while managing daily store activities.

Responsibilities include supervising staff, coaching team members, handling cash, and resolving patient issues. The role requires strong communication, reliability, and flexible availability for evenings, weekends, and holidays.

Qualifications

• High School Diploma required.
• Prior management experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices.
• Ability to interact with customers and team members respectfully and politely.

Responsibilities

• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state specific regulations.
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees.
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives.
• Monitor and maintain store inventory.
• Responsible for handling and resolving patient issues and escalations.
• Maintain professional working relationships with business partners.
• Maintain strict confidentiality and compliance.
• Perform other tasks that have been assigned by management.

Skills

Cash handling

Interpersonal skills

English communication

Customer service

Team supervision

Education

High School Diploma

Job description

Trulieve is seeking a Shift Supervisor to support the General Manager in leading store operations and staff. You will help drive customer satisfaction, maintain brand standards, and ensure regulatory compliance while managing daily store activities.

Responsibilities include supervising staff, coaching team members, handling cash, and resolving patient issues. The role requires strong communication, reliability, and flexible availability for evenings, weekends, and holidays.