Retail Shift Lead - Customer Experience & Ops

Trulieve; Marietta (GA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Job summary

Trulieve is seeking a Shift Supervisor to assist the General Manager in leading store staff and ensuring smooth daily operations. The role focuses on achieving KPIs, maintaining regulatory compliance, and delivering excellent customer service in a fast-paced retail environment.

The position reports to the General Manager and requires prior retail or customer service experience, including cash handling. Working hours include evenings, weekends, and holidays with a comprehensive benefits package

Qualifications

• High School Diploma required.
• Prior management experience in retail and/or customer service is a plus.
• Must have prior cash handling experience.

Responsibilities

• Assist GM/AGM in leadership and supervision of store personnel.
• Achieve key performance metrics and ensure efficient daily operation.
• Ensure regulatory compliance and deliver exceptional customer experience.
• Open/close procedures and basic supervision of staff.
• Maintain brand standards in visual merchandising.
• Ensure compliance with state regulations and SOPs.
• Coach, train, and develop team to meet objectives.
• Monitor and maintain store inventory.
• Handle and resolve patient issues and escalations.
• Maintain confidentiality and compliance.

Skills

Retail management experience

Cash handling

Interpersonal skills

Communication in English

Confidentiality and discretion

Customer service

Operate POS system

Scanner usage

Computer/office equipment

Education

High School Diploma

Tools

POS system

Scanner

Computers

Job description

Trulieve is seeking a Shift Supervisor to assist the General Manager in leading store staff and ensuring smooth daily operations. The role focuses on achieving KPIs, maintaining regulatory compliance, and delivering excellent customer service in a fast-paced retail environment.

The position reports to the General Manager and requires prior retail or customer service experience, including cash handling. Working hours include evenings, weekends, and holidays with a comprehensive benefits package