Shift Supervisor: Own the Vibe & Guest Experience

Joe & the Juice / United Kingdom; New York (NY); In loco; USD 22.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee Discount

Health Insurance

Paid Sick Leave

New Parent Leave

Free coffee

Descrizione del lavoro

JOE & THE JUICE is seeking a Shift Supervisor in New York to help keep the heartbeat of the store alive. You’ll lead the shift, ensure smooth operations, delegate tasks, and support juicers to grow and shine.

This role offers the chance to thrive in a fast-paced environment where guest experience and energy are paramount. You’ll report to the Store Manager and be responsible for daily operations, cleanliness, team training, guest interactions, and achieving sales targets.

Competenze

• 1–2 years of experience in a similar supervisory or team lead role.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Mansioni

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Conoscenze

Leadership

Communication

Team management

People oriented

Under pressure

Descrizione del lavoro

JOE & THE JUICE is seeking a Shift Supervisor in New York to help keep the heartbeat of the store alive. You’ll lead the shift, ensure smooth operations, delegate tasks, and support juicers to grow and shine.

This role offers the chance to thrive in a fast-paced environment where guest experience and energy are paramount. You’ll report to the Store Manager and be responsible for daily operations, cleanliness, team training, guest interactions, and achieving sales targets.