Shift Supervisor — Lead the Vibe & Guest Experience

Joe & the Juice / United States; New York (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Paid Sick Leave

New Parent Leave

Free coffee - duh

Employee Discount

Job summary

Joe & The Juice in New York is seeking a Shift Supervisor to keep the heartbeat of the store alive. You lead the shift, drive smooth operations, delegate tasks, and energize the team while ensuring the guest experience remains top-notch.

You will support the Store Manager, mentor juicers, and grow skills within a fast-paced, people-centric culture that rewards initiative and teamwork, with opportunities to advance across locations.

Qualifications

• 1-2 years of experience in a similar supervisory or team lead role.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge - Training - Practice - Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Supervisory experience

Organizational skills

Communication skills

Calm under pressure

People-focused

Team leadership mindset

Job description

Joe & The Juice in New York is seeking a Shift Supervisor to keep the heartbeat of the store alive. You lead the shift, drive smooth operations, delegate tasks, and energize the team while ensuring the guest experience remains top-notch.

You will support the Store Manager, mentor juicers, and grow skills within a fast-paced, people-centric culture that rewards initiative and teamwork, with opportunities to advance across locations.