Shift Supervisor & Guest Experience Lead

Joe & the Juice; New York (NY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Paid Sick Leave

New Parent Leave

Free coffee – duh'.

Employee Discount

Job summary

Joe & the Juice in New York City seeks a Shift Supervisor to keep the heartbeat of the store alive. You’ll lead the shift, manage daily operations, and ensure top guest experiences while upholding brand standards.

You’ll coach juicers, support the store management team, maintain performance targets, and foster a energetic, inclusive environment. This full-time role offers growth within a dynamic, music-driven culture.

Qualifications

• 1–2 years of supervisory or team lead experience.
• Strong organizational and communication skills.
• Ability to stay calm and lead under pressure.
• Proactive, hands-on approach with a team-first mindset.
• Passion for people, service and personal growth.

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Supervisory experience

Organizational skills

Communication skills

Calm under pressure

People-oriented

Job description

Joe & the Juice in New York City seeks a Shift Supervisor to keep the heartbeat of the store alive. You’ll lead the shift, manage daily operations, and ensure top guest experiences while upholding brand standards.

You’ll coach juicers, support the store management team, maintain performance targets, and foster a energetic, inclusive environment. This full-time role offers growth within a dynamic, music-driven culture.