Shift Supervisor: Lead, Train & Elevate Guest Experience

MOD SUPER FAST PIZZA, LLC.; Surprise (AZ); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Medical/dental/vision insurance

Paid vacation

Paid sick time

401(k)

Free pizza, salad & beverages

Gym membership discount

Free counseling sessions

Job summary

MOD SUPER FAST PIZZA, LLC. is seeking a Shift Supervisor to lead restaurant operations during scheduled shifts and support training for all new hires, program rollouts, and standards in the restaurant.

You will lead by example, directing the squad and delivering the MOD experience on every shift, while ensuring guest satisfaction and smooth operations across Back of House and Front of House.

Qualifications

• Must have a minimum of one (1) year of customer service or restaurant experience.
• Must have demonstrated success as a mentor, trainer or informal leader.
• Have a proven ability to prioritize and make decisions.
• Must be at least 18 years old.
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Have the ability to be a calming presence in periods of high volume.
• You must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
• You should be proficient in written and oral communication.
• Have the ability to support restaurant hours working a minimum of 3 shifts and 18 hours per week. This will include peak demand hours as determined by General Manager or District Manager.

Responsibilities

• The Shift Supervisor is responsible for ensuring the right squad member is in the right place and doing the right work to always support guests, we call this deployment.
• As assigned, train newly hired/promoted squad and support the team through new program rollouts and initiatives.
• As a part of the restaurant leadership team, you will ensure operating systems and equipment are maintained to meet restaurant goals. This includes restaurant equipment and technology like online ordering, catering, fundraising and customer review systems.
• The Shift Supervisor is responsible for using and referencing MOD tools and standards to ensure the food is safe in both Back of House and Front of House.
• Listen, acknowledge, and do your best to resolve any squad member and/or guest concerns. Escalate issues that require resolution to the AM or GM as appropriate.
• Manage cash within the shift in an accurate and responsible manner including making change, accessing cash in the safe, processing refunds, etc.
• Take inventory and place orders as needed and supported by the GM.
• Adhere to all Opening/Midday/Closing shift checklists and use all tools available to execute requirements in a timely manner.
• Regularly review email to stay updated on and communicate any information from the Slice (and other relevant sources) for squad members to be effective in their roles during the shift.

Skills

Customer service

Mentor/leader

Decision making

Communication

Calm under pressure

Food safety cert

Shift leadership

Team supervision

Job description

MOD SUPER FAST PIZZA, LLC. is seeking a Shift Supervisor to lead restaurant operations during scheduled shifts and support training for all new hires, program rollouts, and standards in the restaurant.

You will lead by example, directing the squad and delivering the MOD experience on every shift, while ensuring guest satisfaction and smooth operations across Back of House and Front of House.