Shift Supervisor: Lead, Train & Elevate Guest Experience

MOD Pizza, Inc.; Magnolia (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Week of paid vacation

Paid Sick Time

401(k) retirement

Free pizza, salad, and beverages

Pet insurance

Discounted gym membership

Free counseling sessions

Job summary

MOD Pizza in Magnolia, TX is seeking a Shift Supervisor to lead operations during shifts, train new hires, and uphold MOD standards to deliver an outstanding guest experience. You'll deploy staff, manage tasks, ensure food safety, handle cash, and support leadership with program rollouts while modeling MOD's purpose and values on every shift.

This role requires at least 1 year of customer service or restaurant experience, the ability to mentor others, and flexible hours including peak times,

Qualifications

• Minimum 1 year of customer service or restaurant experience.
• Proven ability to mentor, train, or lead informal teams.
• Strong prioritization and decision-making skills.
• Must be at least 18 years old.
• Proven ability to follow processes and standards with compassionate coaching.
• You must obtain a food safety certification and/or alcohol beverage certification within 30 days where required by law.
• Proficient written and verbal communication.
• Able to work at least 3 shifts and 18 hours per week, including peak times.

Responsibilities

• Ensure the right squad member is in the right place for deployment and keep daily operations running smoothly.
• Train newly hired/promoted squad and support program rollouts and initiatives.
• Maintain operating systems and equipment including online ordering, catering, fundraising and customer review systems.
• Use MOD tools and standards to ensure food safety in Back of House and Front of House.
• Listen to concerns and escalate issues to the AM/GM as appropriate.
• Manage cash within the shift accurately, including making change and processing refunds.
• Take inventory and place orders as needed with GM support.
• Adhere to opening/midday/closing shift checklists and use all tools to meet requirements.
• Regularly review email for updates from Slice and other sources for squad member effectiveness.

Skills

Customer service

Mentor/Coach

Decision making

Communication

Job description

MOD Pizza in Magnolia, TX is seeking a Shift Supervisor to lead operations during shifts, train new hires, and uphold MOD standards to deliver an outstanding guest experience. You'll deploy staff, manage tasks, ensure food safety, handle cash, and support leadership with program rollouts while modeling MOD's purpose and values on every shift.

This role requires at least 1 year of customer service or restaurant experience, the ability to mentor others, and flexible hours including peak times,