Shift Supervisor: Customer Experience Leader (4-Day Week)

Wawa, Inc

Easton (MD)

On-site

USD 26,000 - 36,000

Full time

3 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

401(k) matching

Tuition reimbursement

Paid time off

Parental leave

Employee discounts

ESOP

Wellness programs

4-day work week option

Shift differential

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead shift execution and deliver memorable customer experiences. You’ll coordinate Associates, customers, and orders, provide direction, and enforce store policies while maintaining safety and quality across all operations.

Qualifications include a High School Diploma or GED, 18+ with reliable transportation, and supervisory experience in retail or food service. The role offers a competitive hourly rate, a strong benefits package, and opportunities for

Qualifications

High School Diploma or GED required.
Strong communication and problem-solving skills.
Experience supervising teams in retail or food service is a plus.

Responsibilities

Handle customer inquiries, gather feedback, and support positive customer interactions.
Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
Provide direction, feedback, and recognition to Associates, driving productivity and performance.
Enforce safety, security, and store policies, including crisis management protocols.
Manage inventory, stock levels, vendor check-ins, and cash handling procedures.