Shift Supervisor: Lead Team & Customer Experience

Wawa, Inc.; Lafayette (IN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Education assistance

Paid time off

Job summary

Wawa, Inc. in the United States is seeking a Team Supervisor (TS) to ensure the shift stays on track and to deliver memorable customer experiences. You’ll lead operations on site and guide the team toward daily goals.

As the senior on site, you’ll drive execution, make key decisions, manage Associates, inventory and safety, and provide direction, feedback, and recognition to boost productivity and service quality.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Customer service

Communication

Problem solving

Team leadership

Flexible schedule

Education

High School Diploma or GED

Job description

Wawa, Inc. in the United States is seeking a Team Supervisor (TS) to ensure the shift stays on track and to deliver memorable customer experiences. You’ll lead operations on site and guide the team toward daily goals.

As the senior on site, you’ll drive execution, make key decisions, manage Associates, inventory and safety, and provide direction, feedback, and recognition to boost productivity and service quality.