Shift Supervisor — Customer Experience Leader

Wawa, Inc.; Dallas (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

401(k) + matching

Education assistance

Store discounts

Paid time off

Parental leave

ESOP

Job summary

Wawa, Inc. seeks a Team Supervisor (TS) to lead the on-site shift, driving execution and decisions to keep operations running smoothly while delivering memorable customer experiences.

You will supervise Associates, coordinate with customers and orders, and ensure safe, compliant, and efficient service in a fast-paced environment.

The role offers comprehensive benefits and opportunities for growth within a respected convenience retailer.

Qualifications

• High School Diploma or GED.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Leadership

Communication

Customer service

Problem solving

Team coordination

Education

High School Diploma or GED

Job description

Wawa, Inc. seeks a Team Supervisor (TS) to lead the on-site shift, driving execution and decisions to keep operations running smoothly while delivering memorable customer experiences.

You will supervise Associates, coordinate with customers and orders, and ensure safe, compliant, and efficient service in a fast-paced environment.

The role offers comprehensive benefits and opportunities for growth within a respected convenience retailer.