Shift Supervisor - Elevate Customer Experience

Wawa, Inc.; Exton (PA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health

ESOP

401(k) + matching

Education assistance

Store discount

Paid time off

Parental leave

Job summary

Wawa, Inc. in Exton, PA is seeking a Team Supervisor (TS) to keep the shift on track and deliver memorable customer experiences. As the senior on site, you’ll drive execution, make key decisions, and lead Associates to maintain smooth operations.

You’ll handle customer inquiries, coordinate with teams, enforce store policies, manage inventory and cash processes, and recognize performance to boost productivity.

Qualifications

• High School Diploma or GED is required.
• 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Supervisory experience

Customer service

Communication

Problem solving

Team leadership

Education

High School Diploma or GED

Job description

Wawa, Inc. in Exton, PA is seeking a Team Supervisor (TS) to keep the shift on track and deliver memorable customer experiences. As the senior on site, you’ll drive execution, make key decisions, and lead Associates to maintain smooth operations.

You’ll handle customer inquiries, coordinate with teams, enforce store policies, manage inventory and cash processes, and recognize performance to boost productivity.