Shift Leader: 4-Day Week, Growth & Customer Impact

Wawa, Inc.; Mount Washington (KY); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. seeks a Team Supervisor (TS) to lead shift execution and deliver memorable customer experiences on site. You’ll be the on‑site senior leader, driving key decisions to keep operations running smoothly and safely.

You will supervise Associates, coordinate with customers and orders, and provide direction to maximize service quality, efficiency, and teamwork during every shift.

Qualifications

• High School Diploma or GED required.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Customer service

Supervisory experience

Retail knowledge

Problem solving

Communication

Scheduling availability

Education

High School Diploma or GED

Job description

Wawa, Inc. seeks a Team Supervisor (TS) to lead shift execution and deliver memorable customer experiences on site. You’ll be the on‑site senior leader, driving key decisions to keep operations running smoothly and safely.

You will supervise Associates, coordinate with customers and orders, and provide direction to maximize service quality, efficiency, and teamwork during every shift.