Shift Supervisor: Lead Team & Customer Experience

Wawa, Inc.; Gilbertsville (PA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

401(k) + match

Education Assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking a Team Supervisor (TS) to lead shift operations on-site and ensure outstanding customer experiences at our Pennsylvania locations.

You will guide Associates, coordinate with customers and orders, and uphold safety and store policies to keep daily operations running smoothly. A High School Diploma or GED is required, and 18+ years old with reliable transportation is expected.

Qualifications

• High School Diploma or GED required.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Customer service

Communication

Team leadership

Problem solving

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor (TS) to lead shift operations on-site and ensure outstanding customer experiences at our Pennsylvania locations.

You will guide Associates, coordinate with customers and orders, and uphold safety and store policies to keep daily operations running smoothly. A High School Diploma or GED is required, and 18+ years old with reliable transportation is expected.