Shift Supervisor - Lead Customer Service & Store Ops

PLS; Cicero (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Advancement opportunities

Job summary

PLS in Cicero, IL is seeking a Shift Supervisor to lead the store team, ensure outstanding customer service, and meet operating objectives.

You will perform Customer Service Representative duties, assist the Store Manager, and supervise staff in their absence, while maintaining compliance and a positive store environment. The role requires flexibility, strong communication, and bilingual skills a plus.

Qualifications

• A minimum of one year of management experience in hospitality, financial services, retail or restaurant.
• Ability to engage with customers and develop positive relationships.
• Strong communication and presentation skills.

Responsibilities

• Lead store team to deliver outstanding customer service.
• Assist in achieving operating objectives and financial goals.
• Supervise staff in the Store Manager's absence and ensure compliance.

Skills

Customer service

English fluency

Leadership

Communication

Job description

PLS in Cicero, IL is seeking a Shift Supervisor to lead the store team, ensure outstanding customer service, and meet operating objectives.

You will perform Customer Service Representative duties, assist the Store Manager, and supervise staff in their absence, while maintaining compliance and a positive store environment. The role requires flexibility, strong communication, and bilingual skills a plus.