Shift Supervisor - Lead Customer Service & Store Ops

PLS; Compton (CA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) plan

Vacation time

Opportunities for advancement

Ongoing training

Job summary

PLS in Compton, CA is hiring a Shift Supervisor to lead store operations and deliver outstanding customer service. You will perform CSR duties, support the Assistant Store Manager, and ensure compliance with policies while guiding a team during peak hours.

This role requires strong communication, a proactive leadership style, and the ability to work early mornings, evenings, weekends, and holidays. English fluency is required; bilingual skills are a plus.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail or restaurant.
• Ability to engage with customers and develop positive relationships.
• Strong desire to exceed corporate initiatives and inspire excellence.
• Excellent verbal and written communication and presentation skills.
• Ability to work flexible hours including early mornings, evenings, weekends and holidays.
• English fluency; English/Spanish bilingual is a plus.

Responsibilities

• Maintain exemplary customer service and build relationships with our customers so they will choose to do business with us again.
• Establish a strong customer service culture within the store.
• Support the Assistant Store Manager in implementing strategies to help meet store goals and objectives.
• Assist the Assistant Store Manager with developing and motivating store team members to exceed customer expectations.
• Ensuring compliance with federal, state, and local regulations.
• Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures.
• Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance.
• Reviewing and approving checks within limits.
• Supporting store marketing efforts within the community.
• Resolving customer complaints.
• Assisting the Store Manager with managing schedules, cash, and store audits.
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members.
• Other duties as assigned.

Skills

Leadership

Customer Service

English Fluency

Bilingual English/Spanish

Communication Skills

Job description

PLS in Compton, CA is hiring a Shift Supervisor to lead store operations and deliver outstanding customer service. You will perform CSR duties, support the Assistant Store Manager, and ensure compliance with policies while guiding a team during peak hours.

This role requires strong communication, a proactive leadership style, and the ability to work early mornings, evenings, weekends, and holidays. English fluency is required; bilingual skills are a plus.