Shift Supervisor — Customer Service Leader

PLS; Carrollton (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS located in Carrollton, TX is seeking a Shift Supervisor to provide leadership, deliver outstanding customer service, and support store operations. This role oversees Customer Service Representatives in the Store Manager's absence and helps drive financial and operating goals.

Candidates should have at least one year of management experience in relevant industries, strong communication, flexibility, and the ability to engage with customers daily. Bilingual English/Spanish is a plus.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail or restaurant.
• Ability to engage with customers.
• Ability to develop positive relationships with internal and external customers.
• Strong desire to exceed corporate initiatives and inspire excellence in a team.
• Excellent verbal and written communication and presentation skills.
• High-energy, collaborative management experience.
• Professional appearance and demeanor.
• Must be honest and have integrity.
• Ability to work flexible hours, including early morning, evenings, weekends, and holidays.
• English fluency is required.
• English/Spanish bilingual is a plus.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again.
• Establishing a strong customer service culture within the store.
• Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives.
• Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations.
• Ensuring compliance with federal, state, and local regulations.
• Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures.
• Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance.
• Reviewing and approving checks within limits.
• Supporting store marketing efforts within the community.
• Resolving customer complaints.
• Assisting the Store Manager with managing schedules, cash, and store audits.
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Skills

Leadership

Customer service

Communication

English fluency

Team management

Job description

PLS located in Carrollton, TX is seeking a Shift Supervisor to provide leadership, deliver outstanding customer service, and support store operations. This role oversees Customer Service Representatives in the Store Manager's absence and helps drive financial and operating goals.

Candidates should have at least one year of management experience in relevant industries, strong communication, flexibility, and the ability to engage with customers daily. Bilingual English/Spanish is a plus.