Shift Supervisor: Dynamic Customer Service Leader

PLS; Ontario (CA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

medical/dental/vision

401(k)

vacation

opportunities for advancement

ongoing training

Job summary

PLS in Ontario, CA is seeking a Shift Supervisor to lead daily store operations, drive outstanding customer service, and help meet store goals. You will perform Customer Service Representative duties and assist the Assistant Store Manager in day-to-day tasks.

This role requires at least one year of management experience in retail or similar fields, strong communication, and flexibility for early mornings, evenings, weekends, and holidays. English fluency is required; bilingual skills are a plus.

Qualifications

• Minimum one year of management experience in industries such as hospitality, financial services, retail and restaurant.
• Ability to engage with customers and develop positive relationships.
• Strong desire to exceed corporate initiatives and inspire excellence in a team.
• Excellent verbal and written communication and presentation skills.
• High-energy, collaborative management experience.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance.
• Reviewing and approving checks within limits
• Supporting store marketing efforts within the community
• Resolving customer complaints
• Assisting the Store Manager with managing schedules, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Skills

Customer service

Management experience

Communication skills

English fluency

Job description

PLS in Ontario, CA is seeking a Shift Supervisor to lead daily store operations, drive outstanding customer service, and help meet store goals. You will perform Customer Service Representative duties and assist the Assistant Store Manager in day-to-day tasks.

This role requires at least one year of management experience in retail or similar fields, strong communication, and flexibility for early mornings, evenings, weekends, and holidays. English fluency is required; bilingual skills are a plus.