Shift Supervisor: Lead Team, Elevate Customer Service

PLS; Hazel Crest (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Vacation

Advancement opportunities

Ongoing training

Job summary

PLS is seeking a Shift Supervisor in Hazel Crest, IL to lead store operations and deliver outstanding customer service. The role includes supervising the Customer Service Representatives, supporting the Store Manager, and ensuring compliance with policies and procedures.

Responsibilities include coaching staff, handling transactions, cash handling, and assisting with marketing efforts. Flexibility for early mornings, evenings, weekends, and holidays is required.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail or restaurant industries.
• Ability to engage with customers and develop positive relationships.
• Strong desire to exceed initiatives and inspire excellence.

Responsibilities

• Maintain exemplary customer service and build relationships with customers.
• Establish a strong customer service culture in the store.
• Assist the Assistant Store Manager with store goals and scheduling.

Skills

Leadership

Customer service

Communication

Team motivation

English fluency

Job description

PLS is seeking a Shift Supervisor in Hazel Crest, IL to lead store operations and deliver outstanding customer service. The role includes supervising the Customer Service Representatives, supporting the Store Manager, and ensuring compliance with policies and procedures.

Responsibilities include coaching staff, handling transactions, cash handling, and assisting with marketing efforts. Flexibility for early mornings, evenings, weekends, and holidays is required.