Shift Supervisor: Customer Service & Store Operations

PLS; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Opportunities for advancement

Ongoing training

Job summary

PLS in Phoenix, AZ is seeking a Shift Supervisor to lead store operations and deliver exceptional customer service. The Supervisor will manage daily activities, ensure compliance with regulations, and guide team members in a dynamic retail environment.

The ideal candidate has previous management experience and is skilled in communication and team leadership. Competencies in bilingual communication is a plus, and the role offers opportunities for growth and a range of employee benefits.

Qualifications

• Minimum one year of management experience in relevant industries.
• Ability to develop positive relationships with customers.
• Strong desire to exceed corporate initiatives.

Responsibilities

• Maintain outstanding customer service in the store.
• Support Assistant Store Manager in operational strategies.
• Coach Customer Service Representatives for superior service.

Skills

Customer engagement

Team leadership

Verbal communication

Written communication

Problem-solving

Bilingual (English/Spanish)

Job description

PLS in Phoenix, AZ is seeking a Shift Supervisor to lead store operations and deliver exceptional customer service. The Supervisor will manage daily activities, ensure compliance with regulations, and guide team members in a dynamic retail environment.

The ideal candidate has previous management experience and is skilled in communication and team leadership. Competencies in bilingual communication is a plus, and the role offers opportunities for growth and a range of employee benefits.