Guest-Experience Shift Leader

Quality Brand Group; California; On-site; USD 21,000 - 25,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin’ franchisee, is seeking a Shift Leader to manage store processes and people for a great guest experience during shifts. You will oversee product preparation, ensure quality standards, and coach Crew Members to meet service expectations.

You’ll lead the team, assign duties, and monitor performance, working to maintain cleanliness, safety, and brand standards while driving efficiency and guest satisfaction.

Qualifications

• Fluent English speaking and reading is required.
• Strong math and writing skills are necessary.
• Experience supervising in restaurant/retail preferred.
• Customer focus and results orientation are essential.
• Ability to motivate and build an effective team.
• Must be physically capable of lifting 30–50 pounds and performing duties.
• Willingness to follow Brand and franchisee policies and training.

Responsibilities

• Lead and coach Crew Members throughout each shift to ensure quality, service, and cleanliness.
• Assign roles, set shift expectations, and provide timely feedback and coaching.
• Monitor labor and food costs and ensure compliance with policies.
• Drive guest satisfaction by delivering friendly, accurate service and handling issues promptly.
• Maintain store standards and execute marketing initiatives during shifts.
• Ensure safety, sanitation, and equipment procedures are followed.

Skills

Fluent English

Math & writing

Supervisory experience

Guest focus

Results driven

Problem solving

Team building

Physically fit

Lifting 30-50 lb

Job description

Quality Brand Group LLC, a Dunkin’ franchisee, is seeking a Shift Leader to manage store processes and people for a great guest experience during shifts. You will oversee product preparation, ensure quality standards, and coach Crew Members to meet service expectations.

You’ll lead the team, assign duties, and monitor performance, working to maintain cleanliness, safety, and brand standards while driving efficiency and guest satisfaction.