Shift Leader: Guest Experience & Team Coach

Dunkin' Donuts; Fort Myers (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin' franchisee, is seeking a Shift Leader to oversee store operations and guide crew members during each shift. You will manage guest experiences, ensure quality standards, and drive teamwork to deliver a friendly, efficient dining environment.

The role emphasizes leadership, training, and adherence to brand standards, with a focus on delivering consistent, high-quality service while controlling costs and maintaining safety.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills required.
• Restaurant, retail, or supervisory experience preferred.

Responsibilities

• Lead shift operations to ensure guest satisfaction and timely service.
• Oversee crew tasks and assign positions on shift.
• Maintain cleanliness, food safety, and restaurant standards.
• Control labor and inventory in the shift.
• Provide coaching and feedback to Crew Members.
• Uphold safety and Brand standards.

Skills

Fluent English

Math skills

Writing skills

Supervisory experience

Guest focus

Problem solving

Team building

Physical capability

Lifting 30-50 lbs

Job description

Quality Brand Group LLC, a Dunkin' franchisee, is seeking a Shift Leader to oversee store operations and guide crew members during each shift. You will manage guest experiences, ensure quality standards, and drive teamwork to deliver a friendly, efficient dining environment.

The role emphasizes leadership, training, and adherence to brand standards, with a focus on delivering consistent, high-quality service while controlling costs and maintaining safety.