Shift Supervisor — Lead Team & Guest Experience

Baskin-Robbins; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Quality Brand Group LLC is seeking a Shift Leader to oversee store operations and staff during assigned shifts, ensuring a memorable guest experience and adherence to quality standards. You will coach crew members, assign roles, and help maintain a positive team environment while meeting brand guidelines and safety policies.

The role emphasizes leadership, timely feedback, and cost control, with opportunities for growth within a multi-store Dunkin’ franchise network across the region.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest Focus – anticipate and exceed guests’ needs and expectations.
• Passion for Results – set targets and deliver on commitments.
• Problem Solving and Decision Making – base decisions on analysis and judgment.
• Building Effective Teams – place the right people and support their success.
• Physically and mentally capable of operating standard restaurant equipment; may involve lifting 30–50 pounds.

Responsibilities

• Lead shift operations and supervise crew members.
• Ensure guest experience meets standards and brand policies.
• Communicate goals and provide feedback to staff.
• Monitor labor costs, food costs, and cash handling during shift.
• Maintain cleanliness and safety standards throughout the shift.

Skills

English fluency

Math skills

Writing skills

Supervisory experience

Guest focus

Problem solving

Team building

Job description

Quality Brand Group LLC is seeking a Shift Leader to oversee store operations and staff during assigned shifts, ensuring a memorable guest experience and adherence to quality standards. You will coach crew members, assign roles, and help maintain a positive team environment while meeting brand guidelines and safety policies.

The role emphasizes leadership, timely feedback, and cost control, with opportunities for growth within a multi-store Dunkin’ franchise network across the region.