Shift Supervisor — Guest Experience & Ops Leader

Marco's Pizza (Marco's Franchising, LLC); Temperance (MI); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Tuition assistance

Health benefits

Paid time off

Employee discounts

Job summary

Marco’s Pizza is seeking a Shift Manager to oversee daily store operations, supervise team members, and ensure exceptional guest experiences during assigned shifts. The role blends leadership with hands-on food preparation, cash handling, and enforcing food safety standards.

You will coach and develop staff, open and close the store, balance tills, and communicate effectively with teammates and guests in a fast-paced environment. Strong communication and reliability are essential.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Valid driver’s license with a safe driving record.
• Ability to obtain and maintain any required food handler certifications.
• Strong communication, leadership, and interpersonal skills.
• Basic math and computer skills for cash handling and reporting.
• Ability to stand for extended periods (up to 10 hours per shift).
• Ability to lift and carry up to 50 lbs.

Responsibilities

• Supervise and support store crew across all workstations during shifts, leading and training employees and managing opening/closing operations.
• Perform crew tasks as needed (makeline, cut table, oven monitoring, packaging, order accuracy, guest service).
• Maintain a clean, safe, and organized store environment.
• Monitor product quality and take corrective action when needed.
• Coordinate with drivers and the manager to ensure efficient and timely deliveries.
• Manage cash handling procedures and balance registers accurately.
• Ensure compliance with food safety, sanitation, and workplace safety standards.
• Provide coaching and feedback to develop team members and set clear expectations.
• Handle shift-related issues with professionalism and strong problem-solving skills.
• Communicate effectively with team members and guests to ensure smooth operations.
• Multitask in a fast-paced environment while maintaining guest satisfaction and quality.

Skills

Leadership

Communication

Teamwork

Customer service

Problem-solving

Education

High School Diploma

Tools

Cash handling

Job description

Marco’s Pizza is seeking a Shift Manager to oversee daily store operations, supervise team members, and ensure exceptional guest experiences during assigned shifts. The role blends leadership with hands-on food preparation, cash handling, and enforcing food safety standards.

You will coach and develop staff, open and close the store, balance tills, and communicate effectively with teammates and guests in a fast-paced environment. Strong communication and reliability are essential.