Shift Leader - Guest Experience

Marco's Pizza (Marco's Franchising, LLC); Northwood (OH); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off (PTO)

Tuition Assistance

Training & development

Employee Discounts

EAP & Wellness programs

Team-oriented environment

Job summary

Marco’s Pizza is seeking a Shift Manager to oversee daily store operations, guide team members, and ensure an exceptional guest experience during assigned shifts. This role combines leadership with hands-on food preparation, cash handling, and adherence to food safety and workplace standards.

The Shift Manager will coach and develop staff, open and close the store, and ensure high-quality product and guest satisfaction on a fast-paced shift.

Qualifications

• High School Diploma or equivalent is required.
• Must be at least 18 years old.
• Valid driver’s license with a safe driving record.
• Ability to obtain and maintain required food handler certifications.
• Strong communication, leadership, and interpersonal skills.
• Basic math and computer skills for cash handling and reporting.
• Ability to stand for extended periods (up to 10 hours per shift).
• Ability to lift and carry up to 50 lbs.

Responsibilities

• Supervise and support store crew across all workstations during shifts, leading and training employees.
• Perform crew tasks when needed, including makeline, oven monitoring, packaging, and guest service.
• Maintain a clean, safe, and organized store environment.
• Monitor product quality and take corrective action when needed.
• Coordinate with drivers and the manager to ensure efficient deliveries.
• Manage cash handling procedures and balance registers accurately.

Skills

Leadership

Communication

Interpersonal skills

Cash handling

Education

High School Diploma or equivalent

Job description

Marco’s Pizza is seeking a Shift Manager to oversee daily store operations, guide team members, and ensure an exceptional guest experience during assigned shifts. This role combines leadership with hands-on food preparation, cash handling, and adherence to food safety and workplace standards.

The Shift Manager will coach and develop staff, open and close the store, and ensure high-quality product and guest satisfaction on a fast-paced shift.