Shift Leader: Guest Experience & Store Ops

Marco's Pizza (Marco's Franchising, LLC); Strongsville (OH); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Tuition assistance

Medical, Dental, Vision

401(k)

Paid Time Off (PTO)

Training and development programs

Employee discounts

Job summary

Marco’s Pizza is seeking a Shift Manager to oversee daily store operations, support and coach team members, and ensure an outstanding guest experience during assigned shifts. This role blends leadership with hands-on food preparation, cash handling, and strict adherence to food safety and workplace standards.

You will supervise crew across all stations, train new team members, and coordinate with drivers to ensure timely deliveries.

Qualifications

• High School Diploma or equivalent required.
• Must be at least 18 years old.
• Valid driver's license with a safe driving record.
• Ability to obtain and maintain required food handler certifications.
• Strong communication, leadership, and interpersonal skills.
• Ability to stand for extended periods (up to 10 hours) and lift up to 50 lbs.

Responsibilities

• Supervise and support store crew across all workstations during shifts.
• Lead shift operations in the absence of the GM/ASM and train employees.
• Perform crew tasks including makeline, oven monitoring, packaging, order accuracy, and guest service.
• Maintain a clean, safe, and organized store environment.
• Coordinate with Drivers and the Manager to ensure efficient deliveries.
• Manage cash handling procedures and balance registers accurately.
• Ensure compliance with food safety, sanitation, and safety standards.
• Provide coaching and guidance to team members to build skills and performance.
• Assist with training new team members and setting clear expectations.

Skills

Leadership

Communication

Teamwork

Cash handling

Basic math

Computer skills

Education

High School Diploma or equivalent

Must be at least 18 years of age

Valid driver’s license

Ability to obtain food handler certifications

Job description

Marco’s Pizza is seeking a Shift Manager to oversee daily store operations, support and coach team members, and ensure an outstanding guest experience during assigned shifts. This role blends leadership with hands-on food preparation, cash handling, and strict adherence to food safety and workplace standards.

You will supervise crew across all stations, train new team members, and coordinate with drivers to ensure timely deliveries.