Shift Leader: Guest Experience & Store Operations

Marco's Pizza (Marco's Franchising, LLC); North Olmsted (OH); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Tuition assistance

Medical/Dental/Vision

401(k) & PTO

Employee discounts

Job summary

Marco’s Pizza is seeking a Shift Manager to oversee daily store operations, support and guide team members, and ensure an exceptional guest experience during assigned shifts. The role combines hands-on food preparation with leadership, cash handling, and strict adherence to safety standards.

The Shift Manager will coach staff, balance registers, maintain cleanliness, and ensure high-quality, consistent products in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Valid driver’s license with a safe driving record.
• Ability to obtain and maintain any required food handler certifications.
• Strong communication, leadership, and interpersonal skills.

Responsibilities

• Supervise and support store crew across all workstations during shifts to lead crew members and direct shift operations.
• Perform all crew member tasks when needed (makeline, cut table, oven monitoring, packaging, order accuracy, guest service).
• Maintain a clean, safe, and organized store environment.
• Monitor product quality and take corrective action when needed.
• Coordinate with drivers and the manager to ensure efficient and timely deliveries.

Skills

Leadership

Communication

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Computer skills

Cash handling systems

Job description

Marco’s Pizza is seeking a Shift Manager to oversee daily store operations, support and guide team members, and ensure an exceptional guest experience during assigned shifts. The role combines hands-on food preparation with leadership, cash handling, and strict adherence to safety standards.

The Shift Manager will coach staff, balance registers, maintain cleanliness, and ensure high-quality, consistent products in a fast-paced environment.