Shift Supervisor: Energetic Leader in Guest Experience

Pollo Campero; Fontana (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Pollo Campero in Fontana, CA is seeking a Shift Manager to train, develop, and lead crew members while supporting the General Manager. You will ensure efficient end-to-end restaurant operations and deliver an exceptional customer experience.

You will oversee shift planning, procedures, and problem resolution, with a focus on guest satisfaction, safety, and teamwork. Fluency in English and Spanish is preferred, and the role requires physical stamina and flexible hours.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies; ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays

Responsibilities

• Plan his/her duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involves himself in the operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and full of energy.
• Verifies customer satisfaction/Handles customer complaints.
• Applies a continuous improvement mindset to processes and procedures.
• Open/close restaurant.
• Assist with inventory (logging).
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Skills

Leadership

Guest service orientation

Fluent in English

Fluent in Spanish

Computer literacy

Customer experience

Flexible schedule

Physical stamina

Education

High School Diploma or equivalent

Job description

Pollo Campero in Fontana, CA is seeking a Shift Manager to train, develop, and lead crew members while supporting the General Manager. You will ensure efficient end-to-end restaurant operations and deliver an exceptional customer experience.

You will oversee shift planning, procedures, and problem resolution, with a focus on guest satisfaction, safety, and teamwork. Fluency in English and Spanish is preferred, and the role requires physical stamina and flexible hours.