Shift Leader - Build Teams, Elevate Guest Experience

Pollo Campero; West New York (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Pollo Campero in West New York, NJ is seeking a Shift Manager to train, develop and lead the crew and ensure a smooth end to end operation to provide an exceptional Customer Experience.

You will plan shift duties, coach the team, support the General Manager, supervise training, handle customer issues, and help with inventory and staffing while maintaining sanitation and safety standards. Fluency in English and Spanish is preferred.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish

Responsibilities

• Plan his/her duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involves himself in the operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and full of energy.
• Verifies customer satisfaction/Handles customer complaints.
• Applies a continuous improvement mindset to processes and procedures.
• Open/close restaurant.
• Assist with inventory (logging).
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures.

Skills

Leadership

Customer service

Bilingual English/Spanish

Computer skills

Education

High School Diploma or equivalent

Job description

Pollo Campero in West New York, NJ is seeking a Shift Manager to train, develop and lead the crew and ensure a smooth end to end operation to provide an exceptional Customer Experience.

You will plan shift duties, coach the team, support the General Manager, supervise training, handle customer issues, and help with inventory and staffing while maintaining sanitation and safety standards. Fluency in English and Spanish is preferred.