Energetic Shift Leader — Training & Guest Experience

Pollo Campero; Lynn (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Pollo Campero in Lynn, MA is seeking a Shift Manager who will train, develop and lead the crew to deliver exceptional customer experience. You will plan shifts, supervise operations and support the General Manager to ensure smooth restaurant performance.

The ideal candidate has 1+ year of leadership or customer experience, fluency in English and Spanish, and a strong guest-first mindset. This role requires flexibility for nights, weekends and holidays.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: ServSafe Certification or Food Handlers Certification.
• Fluent in English & Spanish.
• Ability to work with computers.
• Must follow the company Personal Care and Hygiene policies; ability to lift and push 50 lbs.
• Ability to stand for long periods.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involves himself in the operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and energy.
• Verifies customer satisfaction/Handles customer complaints.
• Applies a continuous improvement mindset to processes and procedures.
• Open/close restaurant.
• Assist with inventory (logging).
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintains sanitation, health, cleanliness, and safety standards for food prep areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures.

Skills

Leadership

Guest Service

Fluent English/Spanish

Computer skills

Team leadership

Customer experience

Education

High School Diploma or equivalent

Job description

Pollo Campero in Lynn, MA is seeking a Shift Manager who will train, develop and lead the crew to deliver exceptional customer experience. You will plan shifts, supervise operations and support the General Manager to ensure smooth restaurant performance.

The ideal candidate has 1+ year of leadership or customer experience, fluency in English and Spanish, and a strong guest-first mindset. This role requires flexibility for nights, weekends and holidays.