Shift Supervisor: Elevate Customer Service & Ops

PLS; Lancaster (CA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Advancement opportunities

Ongoing training

Job summary

PLS is seeking a Shift Supervisor for our Los Angeles area location. This role provides leadership to ensure the store delivers outstanding customer service, meets operating objectives, and follows company policies.

The position involves supervising the team in the Store Manager's absence and assisting with day-to-day operations. The ideal candidate has at least one year of management experience in relevant industries, strong communication skills, and a commitment to integrity.

Qualifications

• A minimum of one year of management experience in hospitality, financial services, retail or restaurant.
• Excellent verbal and written communication and presentation skills.
• English fluency is required; bilingual English/Spanish is a plus.
• Must be honest and have integrity.
• Ability to work flexible hours, including early mornings, evenings, weekends and holidays.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations
• Ensuring compliance with federal, state, and local regulations
• Reviewing and approving checks within limits; supporting store marketing efforts within the community
• Resolving customer complaints; assisting with scheduling and store audits

Skills

Customer service

Leadership

Communication

Job description

PLS is seeking a Shift Supervisor for our Los Angeles area location. This role provides leadership to ensure the store delivers outstanding customer service, meets operating objectives, and follows company policies.

The position involves supervising the team in the Store Manager's absence and assisting with day-to-day operations. The ideal candidate has at least one year of management experience in relevant industries, strong communication skills, and a commitment to integrity.