Shift Supervisor - Flexible Hours & Customer Service Leader

PLS; Inglewood (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS in Inglewood, CA is seeking a Shift Supervisor to lead our team, deliver outstanding customer service, and help meet store goals. You will perform CSR duties and assist the Assistant Store Manager in daily operations.

Responsibilities include coaching team, ensuring compliance with laws, managing schedules and cash, supporting marketing, resolving complaints, and maintaining a clean store environment. English fluency required; bilingual a plus. Equal opportunity employer.

Qualifications

• A minimum of one year of management experience in hospitality, financial services, retail or restaurant.
• Ability to engage with customers and develop positive relationships.
• Excellent verbal and written communication and presentation skills.
• Professional appearance and demeanor; honesty and integrity.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again.
• Establishing a strong customer service culture within the store.
• Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives.
• Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations.
• Ensuring compliance with federal, state, and local regulations.
• Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures.
• Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance.
• Reviewing and approving checks within limits
• Supporting store marketing efforts within the community
• Resolving customer complaints
• Assisting the Store Manager with managing schedules, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Skills

Management experience

Customer service oriented

English fluency

Interpersonal skills

Flexible hours

Job description

PLS in Inglewood, CA is seeking a Shift Supervisor to lead our team, deliver outstanding customer service, and help meet store goals. You will perform CSR duties and assist the Assistant Store Manager in daily operations.

Responsibilities include coaching team, ensuring compliance with laws, managing schedules and cash, supporting marketing, resolving complaints, and maintaining a clean store environment. English fluency required; bilingual a plus. Equal opportunity employer.