Shift Supervisor - Customer Experience & Operations

Wawa, Inc; Royersford (Montgomery County); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

ESOP

401(k) Plan

Education Assistance Program

Store discounts

Paid Time Off

Paid parental leave

Wellness Programs

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead on-site shifts, ensure smooth operations, and deliver memorable customer experiences. You will guide Associates, manage daily tasks, and uphold safety and store policies while optimizing service quality.

The role offers flexibility with a 4-day work week option, a hourly pay range, and comprehensive benefits to support Associates and their families.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Communication

Problem solving

Relationship building

Flexibility

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor to lead on-site shifts, ensure smooth operations, and deliver memorable customer experiences. You will guide Associates, manage daily tasks, and uphold safety and store policies while optimizing service quality.

The role offers flexibility with a 4-day work week option, a hourly pay range, and comprehensive benefits to support Associates and their families.