Shift Leader - Customer Experience & Team Operations

Wawa, Inc; Bridgeport (Montgomery County); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) with matching

Education Assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Team Supervisor to lead shifts, ensure smooth operations, and deliver memorable customer experiences. You will drive execution as the senior on site, guiding Associates and making key decisions to keep everything running smoothly.

The role emphasizes supervision in a fast-paced retail environment with a focus on safety, efficiency, and strong customer service, while offering a 4-day work week option and a comprehensive benefits package.

Qualifications

• High School Diploma or GED is required.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends and holidays.
• Supervisory experience in retail, food service, or fuel is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Coordinate between Associates, customers, and orders to deliver efficient food and beverage service.
• Provide direction, feedback, and recognition to Associates to drive productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Communication

Problem solving

Relationship building

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor to lead shifts, ensure smooth operations, and deliver memorable customer experiences. You will drive execution as the senior on site, guiding Associates and making key decisions to keep everything running smoothly.

The role emphasizes supervision in a fast-paced retail environment with a focus on safety, efficiency, and strong customer service, while offering a 4-day work week option and a comprehensive benefits package.